💙 Returns & Refunds Policy

At JammyGo, your satisfaction is important to us. If something isn’t right with your order, we’re here to make the return process simple, fair, and transparent.

🕒 30-Day Return Window

You may request a return or exchange within 30 days from the confirmed delivery date, as indicated by tracking information.

Requests submitted after 30 days may not be eligible for a refund; however, we encourage you to contact our support team and we’ll review your situation.

✅ Eligible Returns

To qualify for a refund or exchange, items must meet the following conditions:

• Unworn, unwashed, and unused
• Free from stains, odors, or damage
• All original tags attached
• Returned in original packaging or secure protective packaging
• Proof of purchase provided (order number required)

All returned items are carefully inspected upon arrival. Refunds are issued for items confirmed to be in resellable condition.

🚫 Non-Eligible Returns

• Items showing signs of wear, washing, stains, pet hair, or odors
• Items missing original tags
• Items returned more than 30 days after delivery

If a returned item does not meet the eligibility criteria, we may offer a partial refund or store credit based on the item’s condition.

🔁 Exchanges & Sizing Assistance

We’re happy to offer exchanges for size or color, subject to product availability.

To request an exchange, please email support@jammygo.com with your order number and the requested item.

Once your return package is scanned by the courier, we will promptly ship your replacement item.

💰 Refund Processing

• Inspection confirmation email within 24 hours
• Refunds processed within 3 business days
• Funds typically appear within 5–10 business days, depending on your bank

Refunds are issued to the original payment method used at checkout.

🛍️ Sale & Promotional Items

• Full refunds for items that arrive defective, damaged, or incorrect
• Exchanges or store credit for change-of-mind returns

This policy is available to customers prior to purchase for full transparency.

📦 Return Shipping

Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect. In those cases, we will cover the return shipping cost.

• Use a trackable shipping service
• Retain your shipping receipt
• Consider insuring high-value packages

We are unable to process refunds for return packages that are not received.

💌 Customer Support

If you have a question, our support team is here to help.

📧 support@jammygo.com
Response time: within 24 hours on business days

We appreciate your trust and are committed to a positive shopping experience.